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TERMS OF SERVICE

Effective Date: July 18, 2026

Last Updated: July 18, 2026

1. INTRODUCTION

Welcome to IMPERA COSMETICS ("IMPERA", "Company", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of the official IMPERA COSMETICS website, mobile website, customer accounts, online store, digital platforms, products, services, promotional campaigns, customer support channels, and all related services made available by IMPERA (collectively referred to as the "Services").

Our online store is powered by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services online. However, every purchase made through our official website is a transaction directly between you and Apexline Marketing, operating under the brand name IMPERA COSMETICS.

These Terms constitute a legally binding agreement between you and IMPERA regarding your use of our Services.

Please read these Terms carefully before using our Website or placing an order.

If you do not agree with these Terms, you must immediately discontinue use of our Services.

2. COMPANY INFORMATION

The Services are owned and operated by:

Apexline Marketing

Operating under the registered trade name:

IMPERA COSMETICS

Registered Office

914, D Mall

Netaji Subhash Place

Pitampura

Delhi – 110034

India

Website

https://imperacosmetics.com

Customer Support Email

support@imperacosmetics.com

Customer Support Number

+91 98999 87909

Throughout these Terms, the words:

IMPERA
IMPERA COSMETICS
Company
We
Our
Us

refer collectively to Apexline Marketing operating under the IMPERA COSMETICS brand.

3. PURPOSE OF THESE TERMS

These Terms are intended to establish a transparent legal framework governing the relationship between IMPERA and every person who accesses or uses our Services.

These Terms are designed to:

define the rights and obligations of both customers and IMPERA;
explain how our Services may be accessed and used;
establish the conditions governing purchases made through our Website;
protect our intellectual property, brand assets, technology, and business operations;
ensure compliance with applicable laws and regulations;
promote a safe, secure, and trustworthy shopping experience for all customers.

These Terms apply equally to purchases made through our official website, regardless of whether you create an account or complete your purchase as a guest.

4. ACCEPTANCE OF THESE TERMS

By accessing, browsing, registering an account, subscribing to communications, placing an order, participating in promotions, contacting customer support, or otherwise using any IMPERA Service, you acknowledge and agree that:

you have read these Terms in their entirety;
you understand the legal effect of these Terms;
you agree to be legally bound by these Terms;
you will comply with all applicable laws while using our Services;
you consent to the policies referenced within these Terms.

If you do not agree with any part of these Terms, you must immediately stop using our Website and Services.

Continued use of the Website following any updates to these Terms shall constitute acceptance of the revised Terms.

5. RELATED POLICIES

These Terms should be read together with the following policies published by IMPERA, each of which forms an integral part of your relationship with us:

Privacy Policy
Return, Replacement & Refund Policy
Shipping Policy
Legal Notice
Contact Information

Each policy governs a specific aspect of our Services.

Where a conflict exists between these Terms and another policy concerning a particular subject matter, the policy specifically addressing that subject matter shall prevail to the extent of the inconsistency.

Nothing contained in these Terms shall limit any mandatory rights available to consumers under applicable law.

6. APPLICABILITY

These Terms apply to every individual or entity that accesses or uses any IMPERA Service, including but not limited to:

visitors browsing the Website;
customers purchasing products;
registered account holders;
guest purchasers;
newsletter subscribers;
participants in promotional campaigns;
customers interacting with customer support;
users submitting reviews or other content;
marketplace customers purchasing official IMPERA products through authorized sales channels where these Terms are made applicable.

These Terms apply regardless of the device, browser, or platform used to access our Services.

7. GOVERNING LAWS

These Terms are governed by the applicable laws of the Republic of India, including, where relevant:

Consumer Protection Act, 2019;
Consumer Protection (E-Commerce) Rules, 2020;
Information Technology Act, 2000;
Digital Personal Data Protection Act, 2023;
Indian Contract Act, 1872;
Copyright Act, 1957;
Trade Marks Act, 1999;
applicable GST laws;
and any other applicable statutory or regulatory requirements.

Nothing contained in these Terms shall exclude, restrict, or limit any mandatory consumer rights that cannot lawfully be excluded under applicable legislation.

8. DEFINITIONS

For the purposes of these Terms, unless the context otherwise requires:

"Account" means a customer profile created on the Website to access certain features or manage purchases.

"Customer" means any individual purchasing or intending to purchase products through an authorized IMPERA sales channel.

"Content" means all text, graphics, logos, icons, photographs, videos, product descriptions, software, layouts, databases, trademarks, designs, illustrations, and other materials available through our Services.

"Order" means a customer's request to purchase products from IMPERA.

"Products" means all cosmetics, beauty products, skincare products, beauty tools, accessories, promotional merchandise, gift items, and any future products offered by IMPERA.

"Services" means our Website, online store, customer support, promotional campaigns, digital communications, and all related services provided by IMPERA.

"Website" means the official website operated under the IMPERA COSMETICS brand, including any associated domains or subdomains.

"User" means any person accessing or using our Services, regardless of whether a purchase is completed.

9. ELIGIBILITY TO USE OUR SERVICES

By using our Services, you represent and warrant that:

you are at least eighteen (18) years of age or have obtained the consent of a parent or legal guardian where permitted by applicable law;
you possess the legal capacity to enter into a binding agreement;
you are not prohibited by law from using our Services;
all information provided to IMPERA is accurate, current, and complete;
you will maintain the accuracy of your information;
you will use the Services only for lawful purposes.

If you use our Services on behalf of a business, organization, or another individual, you represent that you are duly authorized to bind that entity or person to these Terms.

We reserve the right to refuse access to our Services where eligibility requirements are not satisfied.

10. MODIFICATIONS TO OUR SERVICES

We continuously improve and evolve our business to provide a better customer experience.

Accordingly, we reserve the right, at any time and without prior notice where legally permissible, to:

introduce new products or services;
discontinue existing products;
modify product formulations;
update packaging;
redesign the Website;
introduce new Website features;
remove existing Website features;
modify promotional campaigns;
improve security measures;
change payment options;
expand or restrict shipping locations;
suspend or discontinue any aspect of the Services.

Where any modification materially affects your legal rights, we will update these Terms or provide notice where required by applicable law.

Nothing in this section shall affect orders that have already been accepted by IMPERA unless cancellation becomes necessary due to circumstances permitted under these Terms or applicable law.

11. CUSTOMER ACCOUNTS

Certain features of our Services may require you to create a customer account. Creating an account allows you to manage your orders, save delivery addresses, access order history, receive personalized recommendations, and use additional features that may be introduced from time to time.

Creating an account is optional unless specifically required for a particular service.

When creating an account, you agree that:

all registration information provided by you is true, accurate, complete, and current;
you will promptly update your information whenever it changes;
you will not create an account using false, misleading, or fraudulent information;
you will not impersonate another individual or entity;
you will maintain only those accounts that are reasonably necessary for your personal use unless expressly authorized by IMPERA.

We reserve the right to verify the information provided during account registration where reasonably necessary to protect our customers, prevent fraud, or comply with legal obligations.

12. ACCOUNT SECURITY

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password and any authentication methods associated with your account.

You agree to:

choose a secure password;
keep your login credentials confidential;
avoid sharing your account with any other person;
immediately notify us if you suspect unauthorized access to your account;
log out after using shared or public devices.

You remain responsible for all activities carried out through your account unless you notify us of unauthorized use within a reasonable time after becoming aware of it.

IMPERA shall not be responsible for losses arising from your failure to adequately protect your account credentials.

Where we reasonably believe that an account has been compromised or is being misused, we may temporarily suspend access while appropriate security measures are undertaken.

13. ACCURACY OF CUSTOMER INFORMATION

To ensure successful order processing and customer support, you agree to provide accurate information whenever interacting with our Services.

This includes, where applicable:

your full name;
billing address;
shipping address;
mobile number;
email address;
payment information;
GST details (if applicable);
any additional information reasonably requested during checkout.

Providing false, incomplete, outdated, or misleading information may result in:

delays in processing your order;
inability to complete delivery;
cancellation of your order;
suspension of your account;
refusal of future transactions where misuse is identified.

Customers remain responsible for ensuring that shipping and contact information is correct before placing an order.

14. WEBSITE USE

IMPERA grants you a limited, personal, non-exclusive, non-transferable, and revocable licence to access and use our Website strictly for lawful personal shopping and informational purposes.

This licence does not transfer ownership of any intellectual property or grant any commercial rights.

You may use the Website to:

browse products;
purchase products for personal use;
access customer support;
manage your account;
track orders;
read educational content published by IMPERA;
participate in lawful promotional activities.

Except as expressly permitted by law or by IMPERA in writing, you may not use the Website for any commercial purpose.

15. ACCEPTABLE USE

To ensure a safe shopping environment for all customers, you agree that you will use the Website responsibly and in accordance with these Terms.

While using our Services, you agree not to:

interfere with Website functionality;
disrupt servers or networks;
attempt unauthorized access;
misuse customer support channels;
use automated purchasing systems;
manipulate inventory;
circumvent security measures;
interfere with another customer's use of the Website;
use the Website for unlawful activities.

You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations.

16. PROHIBITED ACTIVITIES

Without limiting the generality of these Terms, the following activities are expressly prohibited.

You must not:

Fraudulent Activities

submit false information;
use stolen payment methods;
engage in payment fraud;
manipulate promotional offers;
create multiple accounts for abuse of promotions;
submit fraudulent refund claims;
abuse replacement policies.

Website Abuse

You must not:

attempt to gain unauthorized access to restricted systems;
interfere with Website security;
overload servers;
perform denial-of-service attacks;
exploit technical vulnerabilities;
bypass authentication mechanisms.

Intellectual Property Misuse

You must not:

copy Website content;
reproduce product descriptions;
download product databases;
copy product photography;
reproduce packaging artwork;
imitate our branding;
misuse trademarks;
commercially exploit Website content.

Unlawful Conduct

You must not use our Services to:

violate applicable law;
infringe third-party rights;
harass other users;
publish defamatory content;
distribute malware;
transmit viruses;
upload harmful software.

Violation of this section may result in immediate suspension or termination of access, cancellation of pending orders, and legal action where appropriate.

17. AI, AUTOMATED SYSTEMS & DATA SCRAPING

To protect our intellectual property, pricing data, and Website infrastructure, you may not use artificial intelligence systems, bots, crawlers, spiders, scripts, or similar automated technologies to:

scrape product information;
download product catalogues;
copy descriptions;
extract pricing information;
reproduce reviews;
harvest customer data;
create competing databases;
monitor inventory without authorization;
interfere with Website performance.

Automated access is permitted only where expressly authorized by IMPERA in writing.

Nothing in this section prohibits lawful indexing by recognized search engines operating in accordance with applicable internet standards.

18. ELECTRONIC COMMUNICATIONS

By accessing or using our Services, you consent to receive communications electronically where permitted by applicable law.

These communications may be delivered through:

email;
SMS;
WhatsApp;
Website notifications;
account messages;
customer support responses;
courier updates;
other electronic communication channels.

Such communications may relate to:

order confirmations;
invoices;
shipment tracking;
delivery updates;
customer support;
account verification;
password resets;
legal notices;
policy updates;
security notifications;
promotional communications where you have provided consent.

Electronic communications satisfy any legal requirement that communications be made in writing where recognized under applicable law.

19. PRODUCTS & SERVICES

IMPERA offers premium beauty and cosmetic products through its official Website and other authorized sales channels.

Our product range may include, without limitation:

liquid lipsticks;
lip glosses;
lip liners;
eyeliners;
mascaras;
kajals;
compact powders;
blushes;
makeup accessories;
beauty tools;
gift sets;
promotional merchandise;
limited edition collections;
future beauty and cosmetic products introduced by IMPERA.

Product availability may vary by location, inventory levels, promotional campaigns, and operational considerations.

We reserve the right to introduce, discontinue, replace, modify, or limit any product at our sole discretion.

20. PRODUCT INFORMATION

We make every reasonable effort to ensure that information displayed on the Website is accurate at the time of publication.

Product information may include:

product names;
ingredients;
specifications;
usage instructions;
benefits;
warnings;
dimensions;
packaging;
photographs;
promotional claims permitted by law.

Despite our efforts, occasional typographical errors, pricing errors, technical inaccuracies, or omissions may occur.

Accordingly, IMPERA reserves the right to correct any such errors without prior notice, including after an order has been placed where permitted by applicable law.

21. PRODUCT IMAGES

Product photographs are provided for illustrative purposes only.

Although we strive to represent colours and finishes accurately, actual appearance may vary because of:

display calibration;
screen brightness;
mobile device settings;
lighting conditions;
photography techniques;
manufacturing batch variations.

Such differences do not constitute manufacturing defects.

Packaging, labels, promotional sleeves, and product appearance may occasionally differ from Website images due to manufacturing updates or regulatory requirements.

22. PRODUCT AVAILABILITY

All products displayed on our Website are offered subject to availability.

Adding a product to your shopping cart does not reserve inventory.

Product availability displayed on the Website should not be interpreted as a guarantee that inventory will remain available until your order has been accepted.

Where products become unavailable after an order is placed, IMPERA may:

cancel the affected item;
issue a refund;
offer an alternative product;
partially fulfil the order with your consent.

23. PRODUCT FORMULATIONS

To improve product quality, customer experience, safety, regulatory compliance, or manufacturing efficiency, IMPERA may update:

formulations;
ingredients;
fragrances;
shades;
packaging;
applicators;
manufacturing methods.

Such updates are part of normal product development and shall not, by themselves, constitute manufacturing defects.

Customers should always refer to the ingredient list printed on the product received rather than relying solely on previous purchases or archived Website content.

24. COSMETIC DISCLAIMER

IMPERA products are intended solely for cosmetic use.

Individual results may differ based on numerous factors including:

skin type;
skin tone;
allergies;
lifestyle;
climate;
application technique;
frequency of use;
storage conditions.

Accordingly:

cosmetic performance may vary between individuals;
colour appearance may differ depending on skin tone;
wear time may differ based on environmental conditions;
product performance cannot be guaranteed to be identical for every customer.

Nothing on the Website should be interpreted as medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Customers with known allergies, sensitive skin, or underlying dermatological conditions should consult an appropriately qualified healthcare professional before using any cosmetic product.

25. PRICING

All prices displayed on the Website are quoted in Indian Rupees (INR) unless expressly stated otherwise.

Unless specifically mentioned:

prices displayed on the Website are inclusive of applicable Goods and Services Tax (GST);
prices apply only to purchases made through the official IMPERA Website;
pricing on third-party marketplaces may differ;
prices may vary during promotional campaigns.

The applicable price for an order shall be the price displayed at the time the order is successfully placed and accepted by IMPERA.

While we make every effort to ensure pricing accuracy, pricing errors may occasionally occur due to technical issues, system failures, or human error. IMPERA reserves the right to correct such errors in accordance with applicable law.

26. TAXES (GST)

Where applicable, IMPERA collects and remits Goods and Services Tax (GST) in accordance with Indian tax laws.

Unless otherwise specified:

product prices displayed on the Website include applicable GST;
tax invoices shall be issued for eligible purchases;
GST shall be calculated based on prevailing statutory rates.

Customers purchasing for business purposes are responsible for ensuring that any GST details provided during checkout are accurate and complete.

Failure to provide correct GST information may affect your ability to claim input tax credit (ITC), and IMPERA shall not be responsible for any resulting loss or tax implications.

27. PRICE REVISIONS

IMPERA reserves the right to revise product prices at any time without prior notice.

Price revisions may occur due to:

changes in manufacturing costs;
changes in raw material prices;
tax revisions;
exchange rate fluctuations;
logistics costs;
regulatory changes;
promotional campaigns;
pricing strategy updates.

Any such revisions shall not affect orders that have already been accepted by IMPERA, except where cancellation becomes necessary due to an obvious pricing error.

28. PROMOTIONS, DISCOUNTS & SPECIAL OFFERS

From time to time, IMPERA may introduce promotional campaigns including:

launch offers;
seasonal sales;
festive discounts;
limited-time promotions;
combo offers;
free shipping campaigns;
influencer collaborations;
referral programs;
gift-with-purchase promotions;
loyalty rewards (if introduced in the future).

Each promotional campaign is subject to its own eligibility criteria and specific terms.

Unless expressly stated otherwise:

promotions cannot be combined;
offers have no cash value;
promotions are valid only during the published campaign period;
promotions are subject to product availability.

IMPERA reserves the right to modify, suspend, withdraw, or cancel any promotional campaign where reasonably necessary.

29. COUPON CODES

Coupon codes are provided solely for promotional purposes.

Unless otherwise specified:

coupon codes may have expiry dates;
coupon codes may apply only to selected products;
minimum purchase values may apply;
coupon codes may be limited to one use per customer;
coupon codes may not be combined with other offers.

Coupons:

cannot be redeemed for cash;
cannot be transferred unless expressly permitted;
cannot ordinarily be applied after an order has been placed.

IMPERA reserves the right to invalidate coupons where misuse, fraud, or technical abuse is identified.

30. FREE GIFTS & PROMOTIONAL PRODUCTS

Where promotional campaigns include complimentary products, such products:

are offered while stocks last;
are not exchangeable for cash;
may vary without prior notice;
are available only to qualifying orders.

If an order qualifying for a promotional gift is cancelled, refunded, or returned, IMPERA may require the complimentary item to be returned where reasonably practicable before processing the applicable refund.

31. ORDER PLACEMENT

Placing an order on the Website constitutes an offer by you to purchase products from IMPERA.

Submission of an order does not create a legally binding contract.

An order becomes binding only after:

payment verification (where applicable);
fraud screening;
inventory confirmation;
acceptance by IMPERA.

After placing an order, customers will generally receive an order acknowledgement confirming receipt of the order request.

Such acknowledgement does not constitute acceptance of the order.

32. ORDER ACCEPTANCE

IMPERA reserves the right to accept or reject any order at its sole discretion, subject to applicable consumer protection laws.

Orders may be declined where:

products become unavailable;
payment authorization fails;
pricing errors occur;
fraud is reasonably suspected;
duplicate orders are detected;
delivery is operationally impossible;
legal or regulatory restrictions apply;
customer information cannot be verified.

Where payment has already been collected, an appropriate refund shall be initiated in accordance with our applicable policies.

33. ORDER CONFIRMATION

Once an order has been accepted, customers may receive one or more communications, including:

order confirmation;
invoice;
payment confirmation;
shipment notification;
courier tracking information.

These communications help customers monitor the progress of their purchase but should not be interpreted as guaranteeing delivery within a specified timeframe.

34. CUSTOMER ORDER CANCELLATION

Customers may request cancellation of an order before dispatch.

Cancellation requests are subject to:

warehouse processing status;
packaging status;
courier handover status;
operational feasibility.

If an order has already been dispatched, cancellation may no longer be possible, and the order shall instead be governed by our Return, Replacement & Refund Policy.

Submission of a cancellation request does not automatically guarantee cancellation.

35. ORDER CANCELLATION BY IMPERA

IMPERA reserves the right to cancel an order before dispatch where reasonably necessary.

Examples include:

payment verification failure;
suspected fraud;
inventory shortages;
pricing errors;
duplicate orders;
regulatory restrictions;
force majeure events;
inability to complete delivery.

Where payment has already been received, any eligible refund shall be processed using the original payment method unless otherwise agreed.

36. INVENTORY ERRORS

Although we employ inventory management systems, occasional discrepancies may occur.

If inventory becomes unavailable after an order has been placed, IMPERA may:

issue a full refund;
partially fulfil the order;
offer an equivalent replacement product;
cancel the unavailable portion of the order.

Customers shall be notified wherever reasonably practicable before material changes are made.

37. PRE-ORDERS & BACKORDERS

From time to time, IMPERA may offer:

pre-order products;
limited edition launches;
early access campaigns;
backordered products.

Estimated dispatch dates for such products are indicative only.

Actual dispatch may be affected by:

manufacturing schedules;
customs clearance;
transportation delays;
supplier availability;
quality inspections.

Customers shall be informed of significant delays wherever reasonably practicable.

38. PAYMENT METHODS

IMPERA may accept payment through one or more of the following methods:

UPI;
Credit Cards;
Debit Cards;
Net Banking;
Wallets;
EMI options (where available);
Cash on Delivery (eligible orders only);
additional payment methods introduced from time to time.

Availability of payment methods may vary depending upon:

order value;
delivery location;
product category;
technical availability;
fraud prevention requirements.

IMPERA does not guarantee the continued availability of any particular payment method.

39. PAYMENT GATEWAYS

Electronic payments are securely processed through trusted third-party payment service providers.

These providers may include Razorpay and other approved payment processors.

Payment processing is governed by the terms and privacy policies of the respective payment provider.

For security reasons:

IMPERA does not store complete payment card numbers;
CVV information is never stored by IMPERA;
sensitive payment information is processed through secure encrypted systems operated by authorized payment providers.

Customers are encouraged to review the applicable terms of their chosen payment provider.

40. CASH ON DELIVERY (COD)

Cash on Delivery ("COD") may be offered for eligible orders at IMPERA's discretion.

Availability of COD depends upon factors including:

delivery location;
courier availability;
product category;
order value;
previous order history.

IMPERA reserves the right to:

enable or disable COD for specific PIN codes;
refuse COD for certain products;
require prepaid payment for selected orders;
restrict COD for customers with repeated delivery refusals or abusive ordering behaviour;
introduce reasonable COD handling charges where clearly disclosed before checkout.

Repeated refusal of COD orders may result in temporary or permanent suspension of COD privileges.

41. PAYMENT VERIFICATION & FRAUD PREVENTION

To protect both customers and IMPERA from fraudulent transactions, we may undertake reasonable verification procedures before accepting or dispatching an order.

These checks may include verification of:

billing information;
shipping information;
order history;
payment authenticity;
customer identity;
unusual purchasing patterns.

Where suspicious activity is identified, IMPERA may:

contact the customer;
request additional verification;
delay shipment;
cancel the order;
restrict future purchases.

These measures are intended solely to enhance platform security and reduce fraud.

42. BILLING ERRORS

Customers should review payment confirmations promptly after placing an order.

If you believe that:

you have been charged incorrectly;
duplicate payments have occurred;
payment has been processed in error;
unauthorized transactions have been made,

you should notify IMPERA as soon as reasonably possible.

Verified billing errors shall be investigated and resolved in accordance with applicable law and our internal payment procedures.

Where a refund is appropriate, it shall generally be processed using the original payment method unless otherwise required by law or agreed with the customer.

43. SHIPPING & DELIVERY

IMPERA delivers products to eligible serviceable locations through trusted third-party logistics partners selected at our discretion.

Our objective is to process and deliver every order accurately and efficiently. However, shipping timelines are estimates and may vary depending on operational conditions.

Detailed information regarding shipping procedures, timelines, charges, and delivery practices is available in our Shipping Policy, which forms an integral part of these Terms.

44. SHIPPING DESTINATIONS

At present, IMPERA primarily ships products throughout eligible locations within the Republic of India.

Delivery availability depends on factors including:

serviceable PIN codes;
courier network coverage;
government regulations;
weather conditions;
operational feasibility.

We reserve the right to:

expand delivery coverage;
discontinue shipping to certain locations;
restrict deliveries where logistics partners are unable to provide reliable service.

Customers should verify service availability before placing an order.

45. SHIPPING CHARGES

Shipping charges, where applicable, are calculated during checkout and displayed before payment is completed.

Shipping fees may vary depending upon:

delivery location;
order value;
shipment weight;
package dimensions;
promotional campaigns;
selected delivery method.

Where IMPERA offers free shipping promotions, such promotions remain subject to their published eligibility requirements and may be withdrawn or modified without prior notice.

Shipping charges paid for completed deliveries are generally non-refundable except where required by applicable law or specifically stated in our Return & Refund Policy.

46. ORDER PROCESSING

Every order undergoes an internal processing procedure before dispatch.

Processing may include:

payment confirmation;
fraud prevention checks;
inventory allocation;
product quality inspection;
packaging;
shipping label generation.

Processing times may vary due to:

weekends;
public holidays;
festive seasons;
high order volumes;
warehouse operations;
unforeseen operational circumstances.

Estimated processing times are provided for customer convenience and should not be interpreted as guaranteed dispatch dates.

47. DISPATCH OF ORDERS

Once processing has been completed, your order will be handed over to one of our authorized logistics partners for delivery.

Following dispatch, customers may receive:

courier details;
tracking number;
shipment confirmation;
estimated delivery timeline.

Dispatch confirmation indicates that the shipment has left our fulfillment facility. It does not constitute a guarantee that delivery will occur on any particular date.

48. ESTIMATED DELIVERY

Estimated delivery dates displayed on the Website or communicated by customer support are estimates only.

Actual delivery may vary depending on circumstances including:

courier routing;
transportation delays;
weather conditions;
regional restrictions;
public holidays;
government actions;
strikes;
natural disasters;
force majeure events.

While IMPERA makes reasonable efforts to facilitate timely delivery, we cannot guarantee delivery within any specific timeframe unless expressly agreed in writing.

Delivery delays shall not automatically entitle customers to compensation unless required under applicable law.

49. DELIVERY ATTEMPTS

Our logistics partners may make one or more delivery attempts in accordance with their operational procedures.

Customers are responsible for ensuring that:

the delivery address is accurate;
the address is accessible;
someone is available to receive the shipment;
the registered mobile number remains reachable.

Repeated failed delivery attempts may result in the shipment being returned to IMPERA.

Additional delivery attempts after a Returned to Origin (RTO) event may be subject to additional shipping charges.

50. CUSTOMER DELIVERY RESPONSIBILITIES

Customers agree to:

provide a complete and accurate delivery address;
provide valid contact information;
cooperate with delivery personnel where reasonably necessary;
inspect the package immediately upon delivery;
report visible damage promptly.

Failure to provide accurate delivery information may result in:

delivery delays;
unsuccessful delivery;
returned shipments;
additional delivery charges where applicable.

IMPERA shall not be responsible for delays or losses resulting from incorrect information supplied by the customer.

51. DELIVERY VERIFICATION

Delivery shall generally be considered complete when any one of the following occurs:

the customer accepts the shipment;
an authorized recipient accepts the shipment at the delivery address;
courier proof-of-delivery records confirm successful delivery;
delivery is completed in accordance with the courier partner's standard operating procedures.

Electronic proof of delivery maintained by the logistics partner may be relied upon by IMPERA as evidence that delivery has been completed.

52. RISK OF LOSS & OWNERSHIP

Ownership of the purchased products transfers to the customer upon successful delivery.

The risk of accidental loss, theft, or damage likewise transfers to the customer upon delivery, except where otherwise required under applicable consumer protection laws.

Customers are encouraged to inspect their order immediately after receipt and report any issues without unreasonable delay.

53. DELIVERY DELAYS

While we work closely with our logistics partners to ensure timely deliveries, delays may occasionally occur.

Examples include:

severe weather conditions;
transportation disruptions;
strikes;
civil unrest;
government restrictions;
technical failures;
supply chain disruptions;
courier operational delays;
incorrect customer information.

IMPERA shall not be liable for delivery delays arising from circumstances beyond our reasonable control.

Where significant delays occur, we will make reasonable efforts to keep customers informed.

54. LOST SHIPMENTS

If a shipment appears to have been lost during transit, IMPERA will coordinate with the logistics partner to investigate the matter.

Depending upon the outcome of the investigation, resolution may include:

confirmation of delivery;
replacement of the affected products;
issuance of a refund where appropriate.

Investigation timelines are determined by the logistics provider and may vary depending on the circumstances.

Customers are requested to cooperate by providing any information reasonably required during the investigation.

55. SPLIT SHIPMENTS & PARTIAL DELIVERIES

Where operationally necessary, IMPERA may dispatch products in separate shipments.

Split shipments may occur because of:

inventory allocation;
warehouse availability;
product availability;
packaging considerations;
logistics optimization.

Customers will not ordinarily incur additional shipping charges solely because IMPERA elects to split an order.

Different shipments may arrive on different dates and may carry separate tracking numbers.

56. RETURNED TO ORIGIN (RTO)

A shipment may be returned to IMPERA by the courier partner for reasons including:

incorrect address;
customer unavailable;
refusal to accept delivery;
repeated failed delivery attempts;
inability to contact the customer;
incomplete delivery information.

Where an RTO occurs due to reasons attributable to the customer, IMPERA reserves the right to:

deduct reasonable shipping and handling expenses from any eligible refund where permitted by law;
require advance payment before re-dispatching the order;
restrict Cash on Delivery eligibility for future orders;
cancel the order if re-delivery is not feasible.

Repeated RTO incidents may result in suspension of certain ordering privileges.

57. INTERNATIONAL SHIPPING

IMPERA presently focuses on serving customers within India unless otherwise stated on the Website.

If international shipping is introduced in the future:

shipping charges may differ by destination;
customs duties, import taxes, and local charges may apply;
delivery timelines may be longer;
destination-country regulations shall govern customs clearance.

Customers remain responsible for complying with import regulations applicable in their country unless expressly stated otherwise.

Separate International Shipping Terms may be published if international shipping becomes available.

58. RETURNS, REPLACEMENTS & REFUNDS

All matters relating to:

returns;
replacements;
refunds;
damaged products;
defective products;
incorrect products;
cancellation after delivery;

are governed exclusively by the IMPERA Return, Replacement & Refund Policy, which forms an integral part of these Terms.

That Policy explains, among other matters:

eligibility conditions;
reporting timelines;
evidence requirements;
inspection procedures;
replacement process;
refund timelines;
exclusions.

In the event of any inconsistency between these Terms and the Return, Replacement & Refund Policy regarding return-related matters, the Return, Replacement & Refund Policy shall prevail.

59. CUSTOMER REVIEWS

Customers may voluntarily submit reviews, ratings, testimonials, photographs, or feedback regarding products purchased from IMPERA.

By submitting a review, you represent that:

the review reflects your genuine experience;
the information provided is accurate to the best of your knowledge;
the review does not violate any applicable law;
the review does not infringe third-party rights.

Reviews should remain respectful, relevant, and free from abusive, defamatory, discriminatory, misleading, or unlawful content.

IMPERA reserves the right, but not the obligation, to moderate, edit, reject, or remove content that violates these Terms or applicable law.

60. USER-GENERATED CONTENT

You may voluntarily provide photographs, videos, testimonials, social media content, comments, or other materials ("User Content") to IMPERA.

You retain ownership of your User Content.

However, by voluntarily submitting User Content to IMPERA, you grant us a non-exclusive, worldwide, royalty-free, revocable license to use, reproduce, display, publish, and distribute such content solely for purposes including:

customer support;
quality assurance;
publishing customer reviews;
website display;
promotional campaigns;
marketing communications;
social media features;
business operations,

where permitted by applicable law or with your consent where required.

You may request removal of User Content that you have submitted, and we will review such requests in good faith, subject to legal, operational, and archival requirements.

61. MARKETING & TRANSACTIONAL COMMUNICATIONS

Where you have provided the necessary consent, IMPERA may send you communications regarding:

new product launches;
exclusive offers;
promotional campaigns;
newsletters;
beauty tips;
loyalty or rewards programs (if introduced);
events and brand announcements.

You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting our customer support.

Regardless of your marketing preferences, IMPERA may continue to send essential transactional communications necessary for the performance of our contract with you, including:

order confirmations;
payment confirmations;
invoices;
shipping notifications;
delivery updates;
account verification;
security alerts;
legal notices;
important policy updates affecting your purchases.

These communications are considered necessary for providing our Services and cannot always be disabled.

62. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights relating to the Website, Services, Products, and all associated materials are owned by or licensed to IMPERA COSMETICS (Apexline Marketing) unless expressly stated otherwise.

These rights include, without limitation:

trademarks;
trade names;
brand names;
logos;
monograms;
product names;
packaging designs;
labels;
artwork;
graphics;
icons;
illustrations;
product photographs;
videos;
advertising creatives;
social media content;
website layout;
source code;
software;
databases;
catalogs;
downloadable materials;
blog articles;
educational content;
marketing campaigns;
promotional materials;
business methods;
compilations;
proprietary know-how.

All such materials are protected under applicable copyright, trademark, design, trade secret, and other intellectual property laws of India and, where applicable, international treaties.

Nothing contained within these Terms transfers ownership of any intellectual property to you.

63. TRADEMARKS

The following, whether registered or unregistered, are proprietary assets of IMPERA:

IMPERA;
IMPERA COSMETICS;
our logos;
brand monograms;
slogans;
taglines;
collection names;
product names;
packaging appearance;
trade dress;
visual identity.

You may not, without prior written permission:

copy;
reproduce;
imitate;
modify;
register;
license;
commercially exploit;
use confusingly similar branding;
create derivative branding.

Unauthorized use of our trademarks may result in civil and criminal action under applicable intellectual property laws.

64. COPYRIGHT

Unless otherwise indicated, every element of the Website is protected by copyright.

This includes:

Website text;
product descriptions;
photographs;
videos;
graphics;
banners;
advertisements;
blogs;
articles;
guides;
FAQs;
educational content;
downloadable resources;
promotional materials.

Except as permitted under applicable law, no material may be:

copied;
reproduced;
republished;
translated;
adapted;
distributed;
publicly displayed;
commercially exploited;

without our prior written consent.

65. LIMITED LICENSE

Subject to these Terms, IMPERA grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Website solely for:

browsing products;
placing legitimate orders;
managing your customer account;
obtaining customer support;
reading educational content;
accessing legally available Website features.

This licence does not permit commercial exploitation of any Website content.

Any rights not expressly granted are reserved by IMPERA.

66. RESTRICTIONS ON USE

Except where expressly authorized by IMPERA in writing, you may not:

copy Website content;
reproduce product photography;
mirror the Website;
scrape databases;
extract product information;
download catalogs in bulk;
use our images on marketplaces;
reproduce packaging;
modify Website content;
reverse engineer software;
decompile Website functionality;
create competing databases;
commercially exploit Website materials.

Violation of this section may result in immediate termination of your access and legal proceedings where appropriate.

67. SOCIAL MEDIA & BRAND CONTENT

Customers are welcome to mention or tag IMPERA on social media.

Where permitted by law or with appropriate permission, IMPERA may repost publicly shared content featuring our products for:

marketing;
customer showcases;
promotional campaigns;
educational purposes;
community engagement.

If you request removal of content reposted by IMPERA, we will review such requests in good faith and remove the content where appropriate and reasonably practicable.

Nothing in this clause obligates IMPERA to publish or continue displaying any customer content.

68. THIRD-PARTY SERVICES

Our Website relies on trusted third-party service providers to operate efficiently.

These providers may include:

Shopify;
Razorpay;
courier partners;
payment processors;
analytics providers;
fraud prevention systems;
review platforms;
customer support software;
email service providers;
SMS providers;
WhatsApp Business services.

These providers operate independently.

IMPERA does not control every aspect of their services and cannot guarantee uninterrupted availability.

Use of third-party services may also be governed by the terms and privacy policies of the respective providers.

69. SHOPIFY PLATFORM

The IMPERA online store is powered by Shopify.

Shopify provides the technical infrastructure enabling us to operate our online store.

However:

all products are sold by IMPERA;
Shopify is not the seller of our products;
contracts of sale are formed between you and IMPERA;
all customer support relating to purchases should be directed to IMPERA.

Nothing contained in these Terms creates any contractual relationship between customers and Shopify regarding the sale of IMPERA products.

70. THIRD-PARTY LINKS

For customer convenience, our Website may contain links to third-party websites.

These links do not constitute endorsement by IMPERA.

We are not responsible for:

third-party content;
third-party products;
third-party services;
availability of third-party websites;
security practices of third parties.

Customers access third-party websites entirely at their own risk.

71. WEBSITE AVAILABILITY

While IMPERA endeavors to maintain uninterrupted access to the Website, continuous availability cannot be guaranteed.

Temporary interruptions may occur due to:

maintenance;
software updates;
server failures;
hosting issues;
internet outages;
cybersecurity incidents;
technical upgrades;
force majeure events.

IMPERA shall not be liable for temporary interruptions beyond our reasonable control.

72. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Website, Services, and Products are provided on an "AS IS" and "AS AVAILABLE" basis.

Except where expressly stated otherwise, IMPERA does not warrant that:

the Website will always be uninterrupted;
the Website will always be error-free;
defects will be corrected immediately;
product descriptions will always remain unchanged;
products will satisfy every customer's personal expectations;
cosmetic results will be identical for every individual.

Nothing in this clause excludes any statutory consumer rights that cannot legally be excluded under applicable law.

73. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, IMPERA, Apexline Marketing, its partners, employees, directors, officers, affiliates, contractors, suppliers, licensors, and service providers shall not be liable for any indirect, incidental, consequential, exemplary, special, or punitive damages arising out of or relating to:

use of the Website;
inability to access the Website;
delayed deliveries;
Website downtime;
technical failures;
payment gateway interruptions;
courier delays;
business interruption;
loss of profits;
loss of goodwill;
loss of revenue;
loss of anticipated savings;
data loss;
unauthorized access beyond our reasonable control.

Where liability cannot legally be excluded, our liability shall be limited to the maximum extent permitted under applicable law.

Nothing contained herein shall exclude liability that cannot legally be limited.

74. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless IMPERA, Apexline Marketing, its partners, directors, employees, officers, contractors, affiliates, agents, licensors, successors, and assigns against any claims, losses, liabilities, damages, costs, expenses, or reasonable legal fees arising out of or relating to:

your breach of these Terms;
misuse of the Services;
fraudulent activities;
infringement of intellectual property;
violation of applicable laws;
misuse of your customer account;
unauthorized commercial use of our Website.

This obligation survives termination of these Terms.

75. PRIVACY & DATA PROTECTION

IMPERA values your privacy.

The collection, processing, storage, disclosure, and protection of personal information are governed by our Privacy Policy, which forms an integral part of these Terms.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

We implement commercially reasonable administrative, technical, and organizational safeguards to protect customer information.

However, no method of electronic storage or internet transmission is completely secure.

Accordingly, IMPERA cannot guarantee absolute security of electronic communications.

76. SUSPENSION OF SERVICES

IMPERA may suspend or restrict access to the Services where reasonably necessary, including where:

fraud is suspected;
payment disputes arise;
security concerns exist;
these Terms are violated;
unlawful activity is detected;
maintenance is required;
operational upgrades are being implemented;
applicable law requires suspension.

Suspension may be temporary or permanent depending upon the circumstances.

77. TERMINATION

IMPERA reserves the right to terminate or permanently restrict access to the Services where:

these Terms are materially breached;
fraudulent conduct is established;
intellectual property is infringed;
customer accounts are misused;
repeated abuse of company policies occurs;
unlawful conduct is identified.

Termination shall not affect rights or obligations that accrued before termination.

Certain provisions of these Terms, including those relating to intellectual property, privacy, limitation of liability, indemnification, governing law, dispute resolution, and payment obligations, shall survive termination.

78. FORCE MAJEURE

IMPERA shall not be responsible for any delay or failure in performing its obligations where such delay or failure results from events beyond our reasonable control.

These events include, without limitation:

natural disasters;
floods;
earthquakes;
fires;
epidemics;
pandemics;
government actions;
war;
terrorism;
riots;
labour disputes;
transportation disruptions;
internet outages;
cyberattacks;
power failures;
shortages of raw materials;
supply chain disruptions.

Performance of affected obligations shall be suspended for the duration of the force majeure event.

79. DISPUTE RESOLUTION

IMPERA believes that most concerns can be resolved quickly through open communication.

Before initiating formal legal proceedings, customers are encouraged to contact our Customer Support team to allow us a reasonable opportunity to resolve the issue amicably.

Nothing in this section limits any statutory rights or remedies available under applicable consumer protection laws.

80. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

Subject to applicable consumer protection legislation, the courts of Delhi, India, shall have exclusive jurisdiction over any dispute arising out of or relating to:

these Terms;
your use of the Website;
purchases made through IMPERA;
any related Services.

81. CHANGES TO THESE TERMS

IMPERA reserves the right to update, amend, modify, or replace these Terms at any time to reflect:

changes in applicable law;
changes in technology;
operational improvements;
security enhancements;
product offerings;
business practices.

Revised Terms become effective upon publication on the Website unless another effective date is specified.

Your continued use of the Services after the revised Terms become effective constitutes acceptance of those changes.

82. SEVERABILITY

If any provision of these Terms is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall continue in full force and effect.

83. NO WAIVER

Failure by IMPERA to enforce any provision of these Terms shall not constitute a waiver of that provision.

Any waiver shall be effective only if made expressly in writing by an authorized representative of IMPERA.

84. ASSIGNMENT

You may not assign, transfer, or delegate any rights or obligations under these Terms without our prior written consent.

IMPERA may assign or transfer its rights and obligations in connection with:

a merger;
acquisition;
restructuring;
sale of business assets;
corporate reorganization,

provided such assignment complies with applicable law.

85. ENTIRE AGREEMENT

These Terms, together with our:

Privacy Policy;
Shipping Policy;
Return, Replacement & Refund Policy;
Legal Notice;
any additional policies published by IMPERA,

constitute the entire agreement between you and IMPERA regarding the Services.

These Terms supersede all previous oral and written agreements relating to the same subject matter.

86. CONTACT INFORMATION

If you have any questions regarding these Terms, please contact:

IMPERA COSMETICS
Operated by Apexline Marketing

Registered Office
914, D Mall
Netaji Subhash Place
Pitampura
Delhi – 110034
India

Website: https://imperacosmetics.com

Email: support@imperacosmetics.com

Customer Support: +91 98999 87909

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

87. ACKNOWLEDGEMENT

By accessing, browsing, creating an account, placing an order, or otherwise using any IMPERA Service, you acknowledge and agree that:

you have carefully read these Terms of Service;
you understand your legal rights and obligations;
you agree to be bound by these Terms;
you agree to comply with all applicable laws;
you consent to the policies incorporated by reference into these Terms.

If you do not agree with these Terms, you must discontinue use of the Website and Services immediately.

END OF TERMS OF SERVICE

Version: 1.0

Effective Date: July 18, 2026

Last Updated: July 18, 2026

TERMS OF SERVICE

Effective Date: July 18, 2026

Last Updated: July 18, 2026

1. INTRODUCTION

Welcome to IMPERA COSMETICS ("IMPERA", "Company", "we", "our", or "us").

These Terms constitute a legally binding agreement between you and IMPERA regarding your use of our Services.

Please read these Terms carefully before using our Website or placing an order.

If you do not agree with these Terms, you must immediately discontinue use of our Services.

2. COMPANY INFORMATION

The Services are owned and operated by:

Apexline Marketing

Operating under the registered trade name:

IMPERA COSMETICS

Registered Office

914, D Mall

Netaji Subhash Place

Pitampura

Delhi – 110034

India

Website

https://imperacosmetics.com

Customer Support Email

support@imperacosmetics.com

Customer Support Number

+91 98999 87909

Throughout these Terms, the words:

IMPERA
IMPERA COSMETICS
Company
We
Our
Us

refer collectively to Apexline Marketing operating under the IMPERA COSMETICS brand.

3. PURPOSE OF THESE TERMS

These Terms are intended to establish a transparent legal framework governing the relationship between IMPERA and every person who accesses or uses our Services.

These Terms are designed to:

define the rights and obligations of both customers and IMPERA;
explain how our Services may be accessed and used;
establish the conditions governing purchases made through our Website;
protect our intellectual property, brand assets, technology, and business operations;
ensure compliance with applicable laws and regulations;
promote a safe, secure, and trustworthy shopping experience for all customers.

These Terms apply equally to purchases made through our official website, regardless of whether you create an account or complete your purchase as a guest.

4. ACCEPTANCE OF THESE TERMS

you have read these Terms in their entirety;
you understand the legal effect of these Terms;
you agree to be legally bound by these Terms;
you will comply with all applicable laws while using our Services;
you consent to the policies referenced within these Terms.

If you do not agree with any part of these Terms, you must immediately stop using our Website and Services.

Continued use of the Website following any updates to these Terms shall constitute acceptance of the revised Terms.

5. RELATED POLICIES

These Terms should be read together with the following policies published by IMPERA, each of which forms an integral part of your relationship with us:

Privacy Policy
Return, Replacement & Refund Policy
Shipping Policy
Legal Notice
Contact Information

Each policy governs a specific aspect of our Services.

Nothing contained in these Terms shall limit any mandatory rights available to consumers under applicable law.

6. APPLICABILITY

These Terms apply to every individual or entity that accesses or uses any IMPERA Service, including but not limited to:

visitors browsing the Website;
customers purchasing products;
registered account holders;
guest purchasers;
newsletter subscribers;
participants in promotional campaigns;
customers interacting with customer support;
users submitting reviews or other content;
marketplace customers purchasing official IMPERA products through authorized sales channels where these Terms are made applicable.

These Terms apply regardless of the device, browser, or platform used to access our Services.

7. GOVERNING LAWS

These Terms are governed by the applicable laws of the Republic of India, including, where relevant:

Consumer Protection Act, 2019;
Consumer Protection (E-Commerce) Rules, 2020;
Information Technology Act, 2000;
Digital Personal Data Protection Act, 2023;
Indian Contract Act, 1872;
Copyright Act, 1957;
Trade Marks Act, 1999;
applicable GST laws;
and any other applicable statutory or regulatory requirements.