शिपिंग नीति

SHIPPING POLICY

Effective Date: July 18, 2026

Last Updated: July 18, 2026

1. INTRODUCTION

Welcome to IMPERA COSMETICS ("IMPERA", "Company", "we", "our", or "us").

At IMPERA, we are committed to delivering every order safely, securely, and efficiently. We understand that timely delivery is an important part of your shopping experience, and we continuously strive to ensure that every order reaches you in excellent condition.

This Shipping Policy explains how orders are processed, packed, dispatched, transported, tracked, delivered, and, where necessary, re-shipped or investigated.

It also explains your responsibilities as a customer and our responsibilities as the seller regarding shipping and delivery.

This Shipping Policy forms an integral part of our:

  • Terms of Service
  • Return, Replacement & Refund Policy
  • Privacy Policy

By placing an order through our Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

2. WHO WE ARE

This Website is owned and operated by:

Apexline Marketing

Operating under the brand name:

IMPERA COSMETICS

Registered Office

914, D Mall

Netaji Subhash Place

Pitampura

Delhi – 110034

India

Website

https://imperacosmetics.com

Customer Support

support@imperacosmetics.com

Phone

+91 98999 87909

Throughout this Policy:

  • "IMPERA"
  • "Company"
  • "We"
  • "Our"
  • "Us"

refer to Apexline Marketing operating under the IMPERA COSMETICS brand.

3. PURPOSE OF THIS POLICY

This Shipping Policy is intended to:

  • explain our shipping procedures;
  • establish clear expectations regarding delivery;
  • explain shipping timelines;
  • outline customer responsibilities;
  • explain courier processes;
  • explain situations that may affect delivery;
  • protect both customers and IMPERA in shipping-related matters;
  • ensure transparency throughout the order fulfilment process.

4. APPLICABILITY

This Shipping Policy applies to:

  • all purchases made through the official IMPERA website;
  • guest checkout orders;
  • registered customer accounts;
  • promotional purchases;
  • discounted purchases;
  • prepaid orders;
  • Cash on Delivery (COD) orders;
  • gift purchases;
  • future products unless otherwise specified.

Separate shipping terms may apply to marketplace purchases (such as Amazon, Flipkart, or other authorized marketplaces).

5. SHIPPING COVERAGE

IMPERA currently delivers products throughout eligible locations within the Republic of India.

Delivery depends upon:

  • courier service availability;
  • serviceable PIN codes;
  • operational feasibility;
  • weather conditions;
  • government regulations;
  • local restrictions.

Certain remote, rural, or restricted areas may not be serviceable.

IMPERA reserves the right to:

  • add new delivery locations;
  • remove delivery locations;
  • temporarily suspend deliveries;
  • permanently discontinue deliveries to specific locations;

without prior notice where operationally necessary.

6. SERVICEABLE PIN CODES

Delivery availability is determined using the courier partner's serviceability network.

Even if a PIN code has previously been serviceable, temporary suspension may occur because of:

  • natural disasters;
  • courier network changes;
  • transportation disruptions;
  • security concerns;
  • government orders;
  • operational constraints.

If your location becomes non-serviceable after an order has been placed, IMPERA may:

  • cancel the order;
  • issue a full refund;
  • contact you regarding alternative delivery options where feasible.

7. BUSINESS DAYS

For the purposes of this Shipping Policy:

Business Days mean Monday through Saturday, excluding:

  • Sundays;
  • National Holidays;
  • Public Holidays;
  • Government-declared holidays;
  • Company-declared operational holidays.

Processing and delivery estimates are calculated using Business Days unless expressly stated otherwise.

8. ORDER PROCESSING

Every order placed with IMPERA undergoes several operational steps before dispatch.

These include:

  • payment verification;
  • fraud screening;
  • inventory allocation;
  • product picking;
  • quality inspection;
  • packaging;
  • shipment preparation;
  • courier booking.

Orders are generally processed within 24–48 Business Hours after successful order confirmation.

During periods of exceptionally high demand, processing may take longer.

Examples include:

  • festive sales;
  • launch events;
  • promotional campaigns;
  • inventory audits;
  • warehouse upgrades.

Processing times are estimates only.

9. ORDER VERIFICATION

Before dispatch, IMPERA may verify certain orders to protect customers and prevent fraud.

Verification may include:

  • payment confirmation;
  • billing information;
  • shipping address validation;
  • mobile number verification;
  • suspicious purchasing patterns;
  • previous order history.

Customers may occasionally be contacted for additional verification before shipment.

Failure to complete verification within a reasonable period may result in cancellation of the order.

10. QUALITY INSPECTION

Every shipment undergoes quality inspection before dispatch.

Inspection may include verification of:

  • correct product;
  • correct shade;
  • quantity;
  • packaging condition;
  • manufacturing integrity;
  • seal condition;
  • expiry compliance;
  • external appearance.

This process helps reduce shipping errors and ensures customers receive products meeting IMPERA's quality standards.

11. PACKAGING STANDARDS

Products are packed using packaging materials selected to minimize the risk of damage during transportation.

Packaging methods may include:

  • protective cushioning;
  • tamper-evident sealing;
  • moisture-resistant materials where appropriate;
  • secure cartons;
  • protective fillers.

Packaging style may change over time without affecting product quality.

Gift wrapping or premium packaging may be offered separately where available.

12. ORDER DISPATCH

Following successful processing, orders are dispatched through one of our authorized logistics partners.

Dispatch generally occurs within 24–48 Business Hours after processing is completed.

Dispatch timelines may vary depending upon:

  • warehouse operations;
  • courier pickup schedules;
  • regional logistics;
  • weather;
  • public holidays.

Dispatch confirmation indicates that the shipment has been handed over to the courier partner.

It does not guarantee delivery within a specified number of days.

13. SHIPPING PARTNERS

IMPERA works with trusted logistics providers to facilitate nationwide deliveries.

Courier partners may change without prior notice depending on:

  • destination;
  • service quality;
  • delivery speed;
  • operational requirements;
  • shipment size.

Selection of courier partners remains solely at IMPERA's discretion.

Customers cannot ordinarily request shipment through a specific courier.

14. SHIPPING CHARGES

Shipping charges, where applicable, are displayed before checkout is completed.

Shipping costs may vary based on:

  • delivery location;
  • order value;
  • package dimensions;
  • shipment weight;
  • promotional campaigns;
  • delivery method.

Any shipping charges payable will be clearly displayed before payment is completed.

No hidden shipping charges are added after successful checkout.

15. FREE SHIPPING

From time to time, IMPERA may offer:

  • Free Shipping;
  • Reduced Shipping;
  • Promotional Shipping Campaigns.

Eligibility may depend upon:

  • minimum purchase value;
  • promotional period;
  • customer location;
  • selected products.

Free shipping promotions may be modified, suspended, or withdrawn at any time unless already applied to a completed order.

16. SHIPPING CONFIRMATION

Once an order has been dispatched, customers will generally receive shipping confirmation through one or more of the following:

  • Email;
  • SMS;
  • WhatsApp (where available).

Shipping confirmation may include:

  • courier partner;
  • tracking number;
  • shipment reference;
  • estimated delivery timeline.

Customers should retain these communications for future reference.

17. ORDER TRACKING

Customers can monitor shipment progress using the tracking information provided after dispatch.

Tracking information is supplied by our courier partners.

While IMPERA makes reasonable efforts to ensure tracking accuracy, tracking updates depend upon courier systems and may occasionally experience delays or temporary inaccuracies.

If tracking information does not update for an extended period, customers may contact our Customer Support team for assistance.

18. ESTIMATED DELIVERY TIMELINES

After your order has been successfully processed and dispatched, the estimated delivery timelines are generally as follows:

Location

Estimated Delivery

Metro Cities

2–4 Business Days

Tier II & Tier III Cities

3–7 Business Days

Remote & Rural Locations

5–10 Business Days (where serviceable)

These timelines are estimates only and should not be interpreted as guaranteed delivery commitments.

Actual delivery times may vary due to:

  • destination location;
  • courier network availability;
  • weather conditions;
  • transportation disruptions;
  • public holidays;
  • government restrictions;
  • local law enforcement activities;
  • operational delays;
  • force majeure events;
  • unforeseen logistical circumstances.

IMPERA shall make commercially reasonable efforts to ensure timely delivery but cannot guarantee delivery within any specific timeframe.

19. DELIVERY SCHEDULE

Courier deliveries are generally made during normal business hours.

Delivery timing depends upon the operating schedule of the courier partner and may vary by location.

Deliveries may occur:

  • Monday through Saturday;
  • during local courier operating hours;
  • excluding certain public holidays;
  • excluding areas where local courier schedules differ.

Customers should ensure that someone is available to receive the package during the estimated delivery period.

20. DELIVERY ATTEMPTS

Courier partners generally make multiple reasonable attempts to deliver an order before returning it to IMPERA.

The exact number of delivery attempts is determined by the courier partner's operational policies.

If delivery cannot be completed because:

  • the customer is unavailable;
  • the premises are locked;
  • the address is inaccessible;
  • the customer cannot be contacted;
  • delivery is refused;

the shipment may be returned to IMPERA.

Repeated failed delivery attempts may also affect eligibility for Cash on Delivery (COD) orders in the future.

21. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring that accurate and complete information is provided when placing an order.

This includes:

  • full recipient name;
  • complete delivery address;
  • correct PIN code;
  • accurate landmark;
  • valid mobile number;
  • active email address.

Customers should also:

  • remain reachable during the delivery period;
  • cooperate with courier personnel where reasonably necessary;
  • inspect the package upon delivery;
  • promptly report any visible issues.

Failure to fulfil these responsibilities may result in delivery delays, failed deliveries, additional charges, or order cancellation.

22. ADDRESS ACCURACY

Customers are solely responsible for ensuring that the shipping address entered during checkout is complete and accurate.

IMPERA shall not be responsible for losses arising from:

  • incorrect addresses;
  • incomplete addresses;
  • invalid PIN codes;
  • outdated addresses;
  • missing apartment or building information;
  • incorrect recipient names.

If an order is delivered to the address exactly as provided by the customer, IMPERA shall ordinarily consider its delivery obligations fulfilled.

23. ADDRESS CHANGE REQUESTS

Customers may request changes to the shipping address before an order has been processed for dispatch.

Address modification requests are subject to:

  • operational feasibility;
  • warehouse processing status;
  • courier booking status;
  • fraud prevention requirements.

Once an order has been dispatched, IMPERA cannot guarantee that the shipping address can be changed.

Some courier partners may permit address modification after dispatch, while others may not.

Where available, such requests remain entirely at the discretion of the courier partner.

24. DELIVERY VERIFICATION

Delivery may be verified through one or more of the following methods:

  • courier proof of delivery (POD);
  • electronic delivery confirmation;
  • GPS delivery records;
  • recipient signature;
  • OTP verification;
  • courier delivery photographs (where supported);
  • courier scan records.

IMPERA may rely upon courier records as evidence that delivery has been successfully completed.

25. OTP DELIVERY

Certain deliveries may require a One-Time Password (OTP) issued by the courier partner.

Customers are responsible for:

  • keeping the OTP confidential;
  • sharing the OTP only with the delivery representative at the time of delivery;
  • ensuring that unauthorized persons do not use the OTP.

If an OTP is shared with another individual, IMPERA shall not be responsible for deliveries completed using the valid OTP.

26. SIGNATURE REQUIREMENTS

Some shipments may require a recipient's signature upon delivery.

The signature may be obtained from:

  • the customer;
  • an adult family member;
  • an authorized recipient present at the delivery address.

Once a shipment has been accepted by an authorized recipient, delivery shall ordinarily be considered complete.

27. PACKAGE INSPECTION UPON DELIVERY

Customers are encouraged to inspect the package immediately upon receipt.

Please verify:

  • external condition of the package;
  • signs of tampering;
  • visible damage;
  • missing items;
  • incorrect products.

If significant external damage is visible, customers should:

  • take photographs before opening the package;
  • retain all packaging materials;
  • contact IMPERA Customer Support promptly.

Prompt reporting helps facilitate investigation and resolution.

28. DAMAGED OUTER PACKAGING

Damage to the external shipping package does not necessarily indicate damage to the products inside.

Where the external packaging appears damaged but the products remain intact and usable, such cosmetic damage to shipping materials alone shall not ordinarily constitute grounds for replacement or refund.

Each claim will be evaluated individually based on the specific circumstances.

29. DELIVERY DELAYS

Although IMPERA endeavors to dispatch and deliver orders promptly, delivery delays may occasionally occur.

Examples include:

  • severe weather;
  • flooding;
  • cyclones;
  • earthquakes;
  • transportation disruptions;
  • traffic restrictions;
  • strikes;
  • political unrest;
  • government orders;
  • pandemic restrictions;
  • customs inspections (where applicable);
  • courier operational delays;
  • technical failures;
  • public holidays;
  • peak shopping seasons.

Delivery estimates should therefore be regarded as indicative rather than guaranteed.

30. HIGH ORDER VOLUME PERIODS

Processing and delivery may take longer during periods of exceptionally high order volumes, including:

  • festive seasons;
  • major promotional campaigns;
  • clearance sales;
  • product launches;
  • Black Friday;
  • Cyber Monday;
  • New Year campaigns;
  • Diwali campaigns;
  • other large-scale sales events.

During such periods, customers are requested to allow additional time for processing and delivery.

31. WEATHER & NATURAL DISRUPTIONS

Delivery schedules may be affected by adverse weather conditions or natural disasters.

Examples include:

  • heavy rainfall;
  • floods;
  • storms;
  • cyclones;
  • landslides;
  • earthquakes;
  • snowfall;
  • extreme heat conditions.

Where such events occur, delivery timelines may be extended until normal transportation services resume.

32. GOVERNMENT & REGULATORY RESTRICTIONS

Certain deliveries may be delayed or restricted due to:

  • government regulations;
  • curfews;
  • emergency orders;
  • law enforcement actions;
  • public health measures;
  • transportation restrictions.

IMPERA shall not be liable for delays resulting directly from such governmental actions.

33. REMOTE & DIFFICULT-TO-ACCESS LOCATIONS

Deliveries to remote or difficult-to-access areas may require additional transit time.

Such locations may include:

  • rural villages;
  • mountainous regions;
  • islands;
  • military zones;
  • restricted-access communities.

Delivery timelines for these areas may exceed the standard estimates.

34. SPLIT SHIPMENTS

For operational efficiency, IMPERA may divide an order into multiple shipments.

This may occur due to:

  • warehouse allocation;
  • inventory availability;
  • packaging requirements;
  • courier optimization;
  • safety considerations.

Split shipments may arrive on different dates.

Customers will not ordinarily incur additional shipping charges solely because IMPERA elects to split a shipment.

35. PARTIAL DELIVERIES

Where an order contains multiple products, individual items may occasionally be delivered separately.

Reasons may include:

  • stock availability;
  • warehouse location;
  • shipment size;
  • courier routing;
  • operational efficiency.

Remaining items will generally be delivered as soon as reasonably practicable.

36. COURIER EXCEPTIONS

Courier partners occasionally report operational exceptions beyond IMPERA's control.

Examples include:

  • delayed scanning;
  • shipment rerouting;
  • vehicle breakdowns;
  • sorting delays;
  • temporary warehouse congestion;
  • transportation disruptions.

Such exceptions may affect tracking updates and delivery timelines.

IMPERA will cooperate with courier partners to resolve such issues whenever reasonably possible.

37. RISK OF LOSS

The risk of accidental loss, theft, or damage transfers to the customer upon successful delivery of the shipment to the delivery address.

Customers are encouraged to promptly inspect the delivered products and report any concerns without unreasonable delay.

38. TRANSFER OF OWNERSHIP

Ownership of products purchased from IMPERA transfers to the customer upon successful delivery and receipt of payment in full.

Until delivery is completed, products remain the property of IMPERA.

39. RETURNED TO ORIGIN (RTO)

A shipment may be returned to IMPERA ("Returned to Origin" or "RTO") when delivery cannot be successfully completed.

Common reasons include, but are not limited to:

  • Incorrect or incomplete shipping address;
  • Incorrect PIN code;
  • Recipient unavailable after reasonable delivery attempts;
  • Customer refuses to accept the shipment;
  • Delivery location is inaccessible;
  • Customer's phone number is unreachable or switched off;
  • Delivery prohibited due to local restrictions;
  • Courier partner unable to locate the address;
  • Security restrictions at the delivery location;
  • Force majeure events preventing delivery.

An RTO does not automatically entitle the customer to a refund, replacement, or free re-shipment.

Each case shall be reviewed individually in accordance with this Shipping Policy, our Return, Replacement & Refund Policy, and applicable law.

40. CUSTOMER REFUSAL OF DELIVERY

Customers are expected to accept delivery of orders that they have voluntarily placed.

Refusal to accept delivery without a legitimate reason may result in:

  • Return of the shipment to IMPERA;
  • Additional shipping charges for re-dispatch;
  • Restriction or removal of Cash on Delivery (COD) eligibility;
  • Cancellation of future promotional benefits;
  • Temporary or permanent suspension of customer account privileges in cases of repeated abuse.

Customers should not refuse delivery merely because:

  • they changed their mind after dispatch;
  • they no longer require the product;
  • delivery took longer than expected due to circumstances beyond IMPERA's reasonable control.

If you no longer wish to receive the order after dispatch, please refer to our Return, Replacement &Refund Policy for the appropriate process.

41. RE-SHIPPING OF RETURNED ORDERS

Where an order has been returned to IMPERA due to reasons attributable to the customer, we may, at our sole discretion:

  • re-dispatch the shipment after receiving payment of applicable re-shipping charges;
  • cancel the order and process any eligible refund after deducting applicable shipping and handling costs where permitted by law;
  • decline to re-dispatch the order in cases involving repeated misuse or suspected fraud.

Re-shipping is subject to:

  • product availability;
  • successful verification;
  • payment of applicable charges (if any);
  • operational feasibility.

42. UNCLAIMED SHIPMENTS

If a shipment remains unclaimed with the courier partner and is returned to IMPERA, the order shall be treated similarly to an RTO shipment.

Customers who wish to receive the shipment again may be required to:

  • confirm the delivery address;
  • verify contact information;
  • pay applicable re-shipping charges;
  • complete any additional verification requested by IMPERA.

Failure to respond within a reasonable period may result in cancellation of the order.

43. LOST SHIPMENTS

If a shipment appears to have been lost while in transit, IMPERA will initiate an investigation with the relevant courier partner.

A shipment may be considered potentially lost where:

  • tracking has remained inactive for an unusually long period;
  • the courier confirms loss;
  • delivery cannot be verified;
  • the shipment cannot be located despite investigation.

Investigation timelines depend upon the courier partner and may vary.

Customers agree to cooperate by providing any information reasonably requested during the investigation.

Where appropriate, IMPERA may:

  • issue a replacement;
  • issue a refund;
  • provide another suitable resolution.

Resolution will depend upon:

  • courier investigation findings;
  • stock availability;
  • applicable laws;
  • internal verification.

44. DAMAGED SHIPMENTS DURING TRANSIT

Despite careful packaging, products may occasionally sustain damage during transportation.

Customers should inspect their shipment promptly after delivery.

If products appear damaged due to transit, customers should:

  • retain all original packaging;
  • avoid discarding shipping materials;
  • take clear photographs of:
    • the outer package;
    • inner packaging;
    • shipping label;
    • damaged products;
  • contact IMPERA Customer Support as soon as reasonably possible.

Failure to preserve reasonable evidence may affect our ability to investigate the claim.

Each claim is reviewed individually.

45. MISSING ITEMS

If your shipment arrives but one or more purchased items are missing, please notify IMPERA promptly.

Customers may be requested to provide:

  • order number;
  • photographs of the package;
  • photographs of the contents received;
  • shipping label images;
  • packaging details.

IMPERA reserves the right to investigate the claim before determining the appropriate resolution.

Where a genuine packing error is confirmed, IMPERA may:

  • dispatch the missing item;
  • issue a refund for the missing item;
  • provide another suitable remedy.

46. INCORRECT PRODUCT DELIVERED

Although extensive quality checks are performed before dispatch, errors may occasionally occur.

If you receive the wrong product, please contact Customer Support promptly.

Customers may be asked to provide:

  • photographs of the received product;
  • shipping label;
  • packaging;
  • batch number (where applicable).

After verification, IMPERA may arrange:

  • replacement;
  • exchange;
  • return pickup (where available);
  • refund in accordance with our Return, Replacement & Refund Policy.

47. TAMPERED SHIPMENTS

If the outer shipping package appears:

  • opened;
  • damaged;
  • re-sealed;
  • tampered with;
  • significantly torn;

customers should:

  • document the condition with photographs;
  • notify the delivery representative where possible;
  • contact IMPERA immediately.

IMPERA will review the matter and coordinate with the courier partner where appropriate.

48. DELIVERY DISPUTES

If a customer disputes delivery despite courier records indicating successful delivery, IMPERA may investigate using available evidence, including:

  • courier proof of delivery;
  • GPS confirmation;
  • delivery photographs;
  • OTP confirmation;
  • recipient signature;
  • courier scan records;
  • internal shipping records.

Customers agree to cooperate during the investigation.

False delivery claims may result in:

  • denial of replacement or refund;
  • account review;
  • suspension of COD privileges;
  • legal action where fraud is established.

49. CASH ON DELIVERY (COD) SHIPPING

Cash on Delivery (COD) may be available only for eligible orders.

Availability depends on factors such as:

  • delivery PIN code;
  • order value;
  • product category;
  • courier availability;
  • fraud prevention measures;
  • customer order history.

IMPERA reserves the right to:

  • disable COD for certain locations;
  • disable COD for selected products;
  • limit COD order value;
  • require prepaid payment for certain customers;
  • introduce reasonable COD handling charges where clearly disclosed before checkout.

Repeated refusal of COD orders may result in permanent withdrawal of COD eligibility.

50. PREPAID ORDERS

Prepaid orders generally receive priority processing after successful payment confirmation.

Customers choosing prepaid payment methods may benefit from:

  • faster verification;
  • quicker dispatch;
  • reduced risk of cancellation due to payment issues.

However, prepaid orders remain subject to:

  • inventory availability;
  • quality checks;
  • operational constraints.

51. MARKETPLACE ORDERS

Products purchased through third-party marketplaces such as Amazon, Flipkart, Myntra, Nykaa, or other authorized platforms are governed by the shipping policies of the respective marketplace.

While IMPERA manufactures and supplies the products, delivery operations may be managed by the marketplace or its logistics partners.

Customers purchasing through marketplaces should consult the applicable shipping policies published on those platforms.

52. INTERNATIONAL SHIPPING

At present, IMPERA primarily ships within India.

If international shipping becomes available in the future:

  • shipping charges may differ by destination;
  • customs duties;
  • import taxes;
  • VAT;
  • brokerage fees;
  • local government charges;

may be payable by the customer unless expressly stated otherwise.

Delivery timelines for international shipments are estimates only and may vary significantly due to customs clearance and local regulations.

Separate International Shipping Terms may be published if overseas shipping is introduced.

53. CUSTOMS & IMPORT DUTIES (FUTURE INTERNATIONAL ORDERS)

For international orders, customers shall ordinarily be responsible for complying with:

  • customs regulations;
  • import licensing requirements;
  • local product restrictions;
  • tax obligations.

IMPERA shall not be liable for shipments delayed, confiscated, or rejected due to destination-country regulations.

54. SHIPPING LIABILITY

To the fullest extent permitted under applicable law, IMPERA shall not be liable for shipping delays or failures caused by circumstances beyond our reasonable control, including:

  • acts of God;
  • severe weather;
  • strikes;
  • transportation failures;
  • civil unrest;
  • government restrictions;
  • cyber incidents affecting logistics providers;
  • natural disasters;
  • pandemics;
  • war;
  • terrorism;
  • force majeure events.

Nothing in this clause limits statutory consumer rights that cannot legally be excluded.

55. CUSTOMER SUPPORT

If you experience any shipping-related issue, our Customer Support team will make reasonable efforts to assist you.

For faster resolution, please provide:

  • order number;
  • registered email address;
  • registered mobile number;
  • description of the issue;
  • relevant photographs (where applicable).

Customer Support Contact:

Email: support@imperacosmetics.com

Phone: +91 98999 87909

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

56. POLICY UPDATES

IMPERA reserves the right to modify, amend, or replace this Shipping Policy at any time to reflect:

  • changes in business operations;
  • improvements in logistics;
  • technological advancements;
  • legal or regulatory requirements;
  • changes in courier partner practices.

The latest version will always be published on our Website with the updated effective date.

Continued use of the Website and placement of orders after such changes constitutes acceptance of the revised Shipping Policy.

57. FORCE MAJEURE

IMPERA shall not be responsible for any delay, interruption, failure to dispatch, failure to deliver, or inability to perform its obligations where such delay or failure results from events beyond our reasonable control.

Such events include, but are not limited to:

  • natural disasters;
  • floods;
  • cyclones;
  • earthquakes;
  • storms;
  • landslides;
  • fires;
  • epidemics;
  • pandemics;
  • public health emergencies;
  • war;
  • terrorism;
  • riots;
  • civil unrest;
  • labour strikes;
  • transportation disruptions;
  • fuel shortages;
  • internet outages;
  • cyberattacks;
  • power failures;
  • government restrictions;
  • import/export restrictions;
  • judicial orders;
  • customs interventions;
  • courier partner disruptions;
  • supplier failures beyond our reasonable control.

Where such an event occurs, IMPERA shall make commercially reasonable efforts to resume normal shipping operations as soon as practicable.

58. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, IMPERA shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to shipping or delivery, including but not limited to:

  • delivery delays;
  • courier operational failures;
  • failed delivery attempts;
  • shipment rerouting;
  • temporary tracking inaccuracies;
  • customer unavailability;
  • incorrect addresses provided by customers;
  • refusal of delivery;
  • governmental restrictions;
  • force majeure events;
  • loss of business opportunities;
  • loss of anticipated profits;
  • loss of goodwill;
  • inconvenience caused by delayed delivery.

Nothing contained in this Policy excludes liability that cannot legally be excluded under applicable law.

Where liability cannot legally be excluded, IMPERA's liability shall be limited to the maximum extent permitted by law.

59. CUSTOMER LIABILITY

Customers agree that they shall be responsible for:

  • providing complete and accurate shipping information;
  • ensuring that the recipient is available during delivery;
  • monitoring shipment tracking updates;
  • protecting delivery OTPs;
  • safeguarding delivered products after receipt;
  • cooperating during shipping investigations;
  • providing accurate evidence when making shipping-related claims.

Customers shall not knowingly submit:

  • false delivery claims;
  • fraudulent damage claims;
  • misleading shipping information;
  • forged documentation;
  • manipulated photographs;
  • inaccurate declarations.

Fraudulent claims may result in:

  • denial of claims;
  • cancellation of future orders;
  • suspension of customer accounts;
  • restriction of Cash on Delivery privileges;
  • legal action where appropriate.

60. FRAUD PREVENTION

To protect both customers and IMPERA from fraudulent transactions, shipping-related fraud prevention measures may include:

  • address verification;
  • identity verification;
  • payment verification;
  • order history review;
  • fraud-risk scoring;
  • courier confirmation;
  • delivery verification;
  • OTP verification;
  • signature verification.

IMPERA reserves the right to delay dispatch, request additional verification, or cancel orders where fraudulent activity is reasonably suspected.

61. RECORDS & EVIDENCE

For the purposes of resolving shipping-related disputes, IMPERA may maintain records including:

  • order confirmation records;
  • payment confirmation;
  • dispatch records;
  • warehouse logs;
  • packaging records;
  • courier manifests;
  • shipment scans;
  • proof of delivery;
  • OTP confirmations;
  • recipient signatures;
  • delivery photographs (where available);
  • customer correspondence.

These records may be relied upon in resolving disputes, subject to applicable law.

62. DISPUTE RESOLUTION

If you experience a shipping-related issue, we encourage you to contact our Customer Support team before initiating formal legal proceedings.

We will make reasonable efforts to investigate and resolve shipping disputes fairly and promptly.

Customers agree to cooperate by providing:

  • order details;
  • supporting photographs;
  • shipping information;
  • any additional information reasonably required for investigation.

Nothing in this Policy limits any statutory consumer rights or remedies available under applicable law.

63. GOVERNING LAW

This Shipping Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

This includes, where applicable:

  • Consumer Protection Act, 2019;
  • Consumer Protection (E-Commerce) Rules, 2020;
  • Information Technology Act, 2000;
  • Digital Personal Data Protection Act, 2023 (to the extent relevant);
  • Indian Contract Act, 1872;
  • Goods and Services Tax (GST) laws;
  • and all other applicable laws in force from time to time.

64. JURISDICTION

Subject to applicable consumer protection laws, any dispute arising out of or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.

Nothing in this section limits any rights that consumers may have under mandatory provisions of applicable law.

65. SEVERABILITY

If any provision of this Shipping Policy is held to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall remain valid, enforceable, and continue in full force and effect.

66. NO WAIVER

Failure by IMPERA to enforce any provision of this Shipping Policy shall not constitute a waiver of that provision or of any other rights.

Any waiver shall be effective only if made expressly in writing by an authorized representative of IMPERA.

67. ASSIGNMENT

Customers may not assign or transfer any rights or obligations under this Shipping Policy without the prior written consent of IMPERA.

IMPERA may assign its rights or obligations in connection with:

  • mergers;
  • acquisitions;
  • restructuring;
  • sale of business assets;
  • corporate reorganizations;

provided such assignment complies with applicable law.

68. ENTIRE SHIPPING POLICY

This Shipping Policy, together with our:

  • Terms of Service;
  • Privacy Policy;
  • Return, Replacement & Refund Policy;
  • Legal Notice; and
  • any other policies published on the Website,

constitutes the complete agreement relating to shipping and delivery of products purchased through the IMPERA website.

In the event of any inconsistency regarding shipping procedures, this Shipping Policy shall prevail unless otherwise required by applicable law.

69. CHANGES TO THIS POLICY

IMPERA reserves the right to update, amend, modify, or replace this Shipping Policy at any time to reflect:

  • changes in logistics operations;
  • changes in courier partnerships;
  • legal or regulatory developments;
  • technological improvements;
  • operational enhancements;
  • customer service improvements.

Any revised version will be published on the Website with an updated "Last Updated" date.

Your continued use of the Website and placement of orders after such changes constitutes acceptance of the revised Shipping Policy.

70. CONTACT INFORMATION

For any shipping, dispatch, delivery, tracking, or logistics-related queries, please contact:

IMPERA COSMETICS
Operated by Apexline Marketing

Registered Office
914, D Mall
Netaji Subhash Place
Pitampura
Delhi – 110034
India

Website: https://imperacosmetics.com

Email: support@imperacosmetics.com

Customer Support: +91 98999 87909

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

71. CUSTOMER ACKNOWLEDGEMENT

By placing an order through the IMPERA COSMETICS website, you acknowledge and agree that:

  • you have read this Shipping Policy in its entirety;
  • you understand the shipping, dispatch, delivery, and logistics procedures described herein;
  • you agree to provide accurate delivery information;
  • you accept estimated delivery timelines as estimates and not guarantees;
  • you understand that courier services are provided by independent third-party logistics partners;
  • you agree to cooperate with shipping verification procedures where reasonably required;
  • you accept that delays may occur due to circumstances beyond IMPERA's reasonable control;
  • you agree to comply with this Shipping Policy and all related policies published on our Website.

VERSION INFORMATION

Document Title: Shipping Policy

Version: 1.0

Effective Date: July 18, 2026

Last Updated: July 18, 2026

Applicable To: All purchases made through the official IMPERA COSMETICS website.

RELATED POLICIES

This Shipping Policy should be read together with the following documents:

  • Terms of Service
  • Privacy Policy
  • Return, Replacement & Refund Policy
  • Legal Notice

© 2026 IMPERA COSMETICS. All Rights Reserved.